Client: Florida Prepaid College Board
Role: Senior Technical Architect & Lead Salesforce Developer
Domain: Public Sector • Education Finance • Citizen Digital Services
Technologies: Salesforce Financial Services Cloud, Experience Cloud, MuleSoft, API-led Integration, Cloud Security, AI-enabled Automation

Project Overview

Led the end-to-end technical architecture and implementation of a large-scale digital modernization initiative for the Florida Prepaid College Board, transforming legacy, fragmented systems into a unified, cloud-native digital platform. The program focused on improving citizen experience, strengthening compliance and security, and enabling scalable operations across multiple public-facing portals.

Key Contributions & Responsibilities

• Platform Architecture: Designed a modular, cloud-based architecture using Salesforce Financial Services Cloud and Experience Cloud as the system of engagement for families, schools, foundations, and internal users.
• Multi-Portal Experience: Architected and delivered multiple Experience Cloud portals (CAMP, School, Foundation, Gifting) with shared components, consistent UX patterns, and mobile-responsive design.
• API-Led Integration: Implemented secure, reusable MuleSoft APIs to integrate Salesforce with financial systems, enrollment services, payment processing, and external state systems.
• Security & Compliance: Built security-by-design patterns including role-based access control, data masking, fraud detection logic, transaction limits, and audit-ready workflows aligned with public-sector compliance requirements.
• Reusable Components: Developed shared Lightning Web Components (LWCs) and Apex services to reduce duplication, accelerate delivery, and ensure consistency across portals.
• Operational Excellence: Led deployment strategies across multiple environments, supported regression testing, and enabled rapid hotfix and enhancement cycles with minimal risk.
• Technical Leadership: Mentored development teams, performed architecture reviews, and collaborated closely with business stakeholders, QA, DevOps, and executive leadership.

Impact & Measurable Outcomes

• Improved Citizen Experience
  • Simplified enrollment, account management, and gifting workflows for families and institutions statewide
  • Reduced transaction processing time by 83%, improving digital responsiveness
  • Reduced customer call-center wait times by 40% through AI-powered chatbots and online case filing
• Scalable Digital Foundation
  • Established a reusable, cloud-based platform supporting 1 million+ individuals and 280,000+ active customers
  • Designed shared services and Experience Cloud components enabling new programs and enhancements without major re-architecture
  • Created a durable modernization model applicable across public-sector agencies
• Enhanced Data Integrity & Security
  • Reduced security incidents by 95% through multi-factor authentication, role-based access control, and monitoring
  • Achieved a 10× reduction in payment processing errors, strengthening financial accuracy
  • Improved fraud detection, auditability, and regulatory compliance posture
• Faster Time to Value
  • Increased system processing capacity by 200% through cloud CRM and API-led integration
  • Accelerated delivery using standardized patterns, reusable components, and MuleSoft-based integrations
  • Enabled rapid rollout of enhancements and policy changes with minimal operational risk
• Industry Recognition & Innovation
  • Contributed to award-winning public-sector digital innovation, recognized by industry and technology organizations
  • Secured extensive media coverage in major technology and public-sector publications